Exchange Policy

Exchange Policy

1. Eligibility (Within 48 Hours of Delivery)
Exchanges are accepted under the following conditions:

  • The product is defective or damaged upon arrival

  • The product differs significantly from the description or images displayed on our website

2. Model & Design Changes

  • If an incorrect model was selected, an exchange can be requested for INR 240 (inclusive of pick-up and re-delivery charges) for the same design

  • Requests for a change in design will incur an additional charge of INR 100

3. Exchange Request Process
To initiate an exchange, please contact our support team with your order details and the required model/design. A shipping label will be provided, and our team will assist you throughout the process.

4. Requirements for Exchange
To ensure a smooth process, please adhere to the following:

  • Record an unboxing video as proof for verification

  • The product must be unused, in its original packaging, and in perfect condition

5. Exchange Fulfillment
The replacement product will be dispatched only after the original item has been received and inspected at our warehouse.

6. Important Information

  • Customized products are not eligible for exchange or return due to their personalized nature

  • Return shipping charges are non-refundable

  • Minor color variations may occur in custom-made products; such differences do not qualify for exchange or return

  • Customization requests are subject to feasibility. In cases where specific requests cannot be fulfilled, exchanges or refunds will not be applicable on that basis