Exchanges are accepted within 48 hours of delivery for the following reasons:
- Defective or Damaged Product: If the product arrives malfunctioning or physically harmed.
- Incorrect Description: If the product you receive significantly differs from the description or image displayed on our website.
To ensure a smooth exchange process, please:
- Record an unboxing video. This video evidence helps determine when and where any mishandling might have occurred.
- Return the product in its original packaging, unused and in perfect condition.
Exchange Process:
- We will dispatch the replacement product only after receiving the original item back at our warehouse.
- Customized Products: Due to their unique nature and limited resale potential, customized products cannot be exchanged or returned.
- Please note that return shipping charges are non-refundable.
- A slight color difference may occur with custom-made phone cases. These variations are inherent to handcrafted products, and exchanges or returns based solely on minor color discrepancies are not possible.