Refund & Cancellation Policy

Order Cancellation & Refunds

  • Orders cannot be canceled once placed

  • Refunds are not provided under any circumstances

  • In eligible exchange cases, store credit equal to the product value will be issued

  • Store credit is valid for 1 year from the date of issuance

Product Disclaimer

  • We do not guarantee the longevity or durability of printed designs on phone cases

Pre-Order Items
Pre-ordered products are custom-made and sourced from our overseas warehouse based on your selected design and specifications. Estimated delivery is 5–7 weeks; however, delays may occur due to customs or international shipping.

If delivery exceeds the expected timeframe, you may:

  • Choose an alternative in-stock product (delivered within 2–3 days), or

  • Opt for a credit note of equal value (valid for 1 year)

Cash refunds are not available for pre-ordered items.

Damaged Before Dispatch
If a product is found damaged prior to dispatch, you will be informed and may:

  • Select an alternative product of equal value, or

  • Receive a credit note (valid for 1 year)

Refunds are not applicable in such cases.

Monster Collectibles (Specific Character & Blind Box)

  • Specific Character: The selected character will be delivered. No refunds, returns, or exchanges apply based on quality, color variation, or functionality

  • Blind Box: These are sealed, imported products with random contents. The exact item cannot be guaranteed; hence, no refunds, returns, or exchanges are applicable